General Terms
For all situations including that the outfits don't fit, Deepself will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all original internal garment tags days within 30 days of the delivery of your items.

Please do not return the package to the address on the waybill, that is not the return address. Otherwise no refund will be given!


It's important to note that the if the returns & exchanges are not caused by our fault (quality problem, color difference, wrong shipment), customers are responsible for the return freight.

When we receive your returned items and determine that they are in returnable condition (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), refunds or exchanges will begin.

For products with quality problems, you do not have to be sent them back and we will take a full refund/partial refund, but please make sure you contact us at service@deepself.com, we will provide you with a satisfactory solution.

Refunds
Refunds are usually returned within 7 days via the original method of payment (requests for refunds to other credit cards/accounts for any reason will not be accepted), or even within 24 hours if you paid via PayPal. If the returns are not caused by our fault (quality problem, color difference, wrong shipment), we will not refund the postage.

Exchanges
Each product can be exchanged once. If you want to change to a more expensive product, you need to pay the difference. If the replacement is less expensive than the original, we’ll refund the difference back to you (in case of quality problems with the clothes). If the exchanges are not caused by our fault (quality problem, color difference, wrong shipment), we will not refund the postage.

 

Returns Process
Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned.

Step 1: Submit an inquiry including your reason for return at service@deepself.com

Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order.

Step 3: We provide the return address and shipment labeling instructions.

Notice: If you do not follow the provided return procedure, the warehouse will be unable to receive and process your return package, and we will be unable to issue a refund to you.

Step 4: Notify us via email that you have sent your return and provide us with your tracking number if applicable.

Step 5: We will process your return within 3-5 business days of receiving your returned items.


If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

If the customer does not comply with the return policy, any potential risks and losses will be borne by the customer.